Frequently asked questions
Everything about booking outdoor, indoor, cinema, radio and TV advertising across the Dutch Caribbean. Can't find your answer? Email info@bookyourmedia.com.
Booking & availability
How do I book advertising space?+
Browse the live map or the Cinema - Radio - TV pages, add the media you want to your basket, and check out. Your spot is locked the moment your payment succeeds.
How do I know if a location is still available?+
Every marker on the live map shows real-time availability and pricing. If a location shows 0 available, it's fully booked for the period you selected - try another date range or a nearby spot.
Can I combine different media in one order?+
Yes. You can mix billboards, digital LED, cinema, radio and TV airtime in a single basket and pay in one checkout.
Which islands do you cover?+
Curacao, Aruba, Bonaire, Sint-Maarten (NL) and Saint-Martin (FR).
How far in advance should I book?+
As early as possible for popular locations. Digital placements can go live within about 48 hours once your artwork is approved; printed billboards need extra time for production and mounting.
Media types
What can I advertise on?+
Billboards along the busiest island roads, digital LED screens, cinema commercials, radio and TV airtime, bus advertising and other media.
What's the difference between a billboard and a digital LED screen?+
Static billboards use printed material - print and mounting are included in the price. Digital LED screens show motion or video and let you change your creative at any time.
Do you offer cinema, radio and TV?+
Yes. Your commercial (slide or video) can play on the big screen before every movie, and you can book airtime packages on the islands' leading radio and TV stations - production included if you want it. See the Cinema - Radio - TV page.
Prices, currencies & payment
In which currency do I pay?+
You choose at checkout: XCG (Cg) via Sentoo pay-by-bank, USD via card, ACH bank debit and wallets, or EUR via iDEAL or Bancontact. The amount is converted live from your order total.
Which payment methods do you accept?+
Everything you see at checkout, grouped by currency:
Is there a limit for crypto payments?+
Yes - crypto and stablecoin payments are available for orders up to US$ 10,000 per checkout (a limit set by our payment provider). Larger orders can be paid by card, bank or any of the other methods without a limit.
Is paying safe?+
Yes. Card and international payments are processed by Stripe and local pay-by-bank by Sentoo. Your card and bank details are handled securely by the payment provider - we never see or store them.
Do the prices include tax?+
Yes. Every price you see already includes the local taxes that apply to that island, so nothing is added at checkout. Your basket and invoice show the tax total per island separately, so you can always see exactly what you paid where.
What is a monthly plan?+
Some items can be paid per month. At checkout you pay the first installment plus any one-off costs (such as print & mounting). The remaining installments are billed automatically on the 1st of each month, with a 7-day payment term.
When is my booking confirmed?+
The moment your payment succeeds. You'll automatically receive the invoice by email and we start on your campaign right away.
I paid but my order still says pending - why?+
Some methods (a bank debit or crypto, for example) confirm a little later. The order updates to paid automatically once the bank or network confirms. You don't need to do anything or pay again.
Where do I find my invoice?+
It's emailed to you right after payment and is always available to download in your account.
Artwork & production
How do I deliver my artwork?+
After ordering, upload your print-ready files, video or a DCP folder in your account - or let our studio design it for you.
What file specifications do I need?+
Every location has exact specs, and our automatic pre-flight check compares your upload against them. See the Guidelines & artwork page for the requirements per medium.
Can you design the artwork for me?+
Yes. Our studio can produce your creative; any one-off design costs are shown transparently at checkout.
What is a DCP and why do I need one for cinema commercials?+
A DCP (Digital Cinema Package) is the mandatory projection format used by cinemas worldwide - a regular video file (MP4/MOV) cannot be played on a cinema projector. If you already have a DCP you simply upload it after booking. If you only have a video file, we convert it into a cinema-ready DCP for you for a small one-off fee, selectable at checkout.
What happens if my upload fails the pre-flight check?+
You'll see exactly what needs fixing and can re-upload a corrected file. If you're stuck, our team is happy to help.
Is printing included?+
For billboards, print and mounting are included in the price. Digital placements don't need printing.
Timing & going live
How quickly can my campaign go live?+
Digital placements can be live within roughly 48 hours after your artwork is approved. Printed billboards need additional time for production and mounting.
Who handles production and placement?+
We do. Partners, production and placement are all arranged for you - you simply follow the progress in your account.
Account & changes
How do I track my campaign?+
Everything lives in your account: your bookings, artwork status, invoices and go-live updates.
Can I change or cancel a booking?+
Get in touch as soon as possible - what's possible depends on the production status. Once material has been printed or a placement is already live, changes may be limited. See our terms at /terms for details.
Do I need an account to book?+
Yes - an account lets you check out securely, deliver your artwork, and keep all your bookings and invoices in one place.
For media owners
I own advertising media - can I list it here?+
Yes. Use "Become a partner" to join the platform; you manage your inventory and receive booking requests.
Support
How do I reach you?+
Email info@bookyourmedia.com or call +1 (786) 297-7714. For tailored advice, use the "Personalized campaign?" option and our team will help.
Can you help me plan a campaign?+
Absolutely. Talk to our team about your goals and budget, or book it yourself in minutes on the live map.
Still have a question?
Our team is happy to help — info@bookyourmedia.com or +1 (786) 297-7714. Ready to go? Explore the live map at /outdoor.
